SUPPORT
Supporting you every step of the way
Our friendly, local support team is here to help you, and requests are typically completed in 20 minutes.
Easy access to unlimited support
We want to make our technology easy to use so you can keep your business moving. Support is unlimited, and included with all Payapps contracts at no extra cost.
Our onboarding specialists assist main contractors and subcontractors get up and running with Payapps.
All enterprise contracts include a personalised rollout of Payapps, including a training workshop and 1:1 online sessions with key users.
Our local support team are available: 7am-7pm Monday to Friday
< 1 min
Average chat response time
97%
Customer satisfaction rate
Comprehensive resources library
Payapps has an extensive learning library that includes articles, how-to guides, videos and more.
New to Payapps?
Spend just 20 minutes to find out how Payapps can streamline your progress claims process to save you time and money and make you compliant.
Great customer service helps save time
“If I ever have a question around the navigation of the system or how to make a change that is out of my scope the ‘Payapps team chat function’ has been beyond amazing and the service is exceptional. I am always helped in a timely matter and treated with respect no matter what my level of experience and understanding has been. This has made such a genuine difference and I look forward to our continued collaboration.”
Natalie Bryan
Office Manager, PFS Tiling
“The help function and chat are just brilliant. It saves me a lot of time as I don’t have to go around and train everyone. If I can’t answer a question or am not around, the team know they can use the chat or online help centre to really self-serve, get the answer they need, and get on with their work.”
Nick Pratt
Contracts Manager, Mainbrace Constructions
