PRIVACY POLICY

INTRODUCTION

This notice applies across all websites we own and operate and any application through which you access our website or software (Website) and all services we provide, including our online products and any other services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’.

When we say ‘personal data’ or ‘personal information’ we mean identifiable information about you, like your name, email, address, telephone number, payment information, support queries and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

WHO ARE ‘WE’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Payapps Limited and its subsidiaries or other affiliates. Our headquarters are in Australia but we operate and have offices all over the world.

WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT?

We may collect different personal information from you depending on the circumstances in which that information is collected, including as set out below.

We may collect the following types of personal information:

• name;
• business address;
• email address;
• telephone number and other contact details;
• profession, occupation or job title;
• credit card information;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products or services you have purchased via the Website or that you have enquired about, including any additional information necessary to respond to your enquiries;
• information you provide to us through customer surveys or in telephone conversations from time to time;
• any additional information relating to you that you provide to us directly through our Website or indirectly through your use of our Website or online presence or through other websites or accounts from which you permit us to collect information; or
• any other personal information that may be required in order to facilitate your dealings with us.

HOW WE COLLECT YOUR DATA

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

INFORMATION YOU PROVIDE TO US DIRECTLY:
When you visit or use some parts of our Websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, request a demo, create an account, sign up for a subscription plan, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

INFORMATION WE COLLECT AUTOMATICALLY:
We collect some information about you automatically when you visit our Websites or use our services, like your IP address and device type. We also collect information when you navigate through our Websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our Websites and services so that we can continue to provide the best experience possible.

Some of this information is collected using cookies and similar tracking technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the Website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

INFORMATION WE GET FROM THIRD PARTIES:
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:
– to perform a contract with you, or
– where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
– in accordance with a legal obligation, or
– where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our Websites may not be available to you.

HOW WE USE YOUR DATA

First and foremost, we use your personal data to operate our Websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

TO COMMUNICATE WITH YOU.
This may include:
– providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
– operational communications, like changes to our Websites and services, security updates, or assistance with using our Websites and services
– marketing communications in accordance with your marketing preferences
– asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

TO SUPPORT YOU

This may include assisting with the resolution of technical support issues or other issues relating to the Websites or services, whether by email, in-app support or otherwise.

TO ENHANCE OUR WEBSITES AND SERVICES AND DEVELOP NEW ONES.
For example, by tracking and monitoring your use of our Websites and services so we can keep improving, or by carrying out technical analysis of our Websites and services so that we can optimise your user experience and provide you with more efficient tools.

TO PROTECT.
So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our Websites and services fairly.

TO MARKET TO YOU.
In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own Websites and services or through third party Websites and their platforms.

TO ANALYSE, AGGREGATE AND REPORT.
We may use the personal data we collect about you and other users of our Websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

HOW WE HOLD YOUR DATA

We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to process payments and/or conduct electronic direct marketing subject to all legislative requirements.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

RELATED ENTITIES
We will provide your personal information to our related entities within the Payapps group where necessary to carry out our business functions including providing services to you.

THIRD PARTIES

We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing our services. Those persons and businesses may include:

• our employees, consultants, temporary workers or other representatives;
• our suppliers, agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your personal information;
• organisations who carry out credit, fraud and other security checks;
• our online payment gateway service provider, for the purpose of facilitating payments;
• our professional advisers, bankers and auditors to the extent required to validate transactions, for the purpose of any audits and/or to comply with applicable laws;
• third party software providers who store details of customer accounts for us or who provide other IT services;
• marketing businesses engaged by us to share materials to which recipients have consented; and
• any other party to whom you authorise us to disclose your personal information.

We may also disclose your personal information to third parties outside our group of companies:

• where we have your express permission to do so;
• where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
• if substantially all of our assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy);
• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, to facilitate court proceedings or to protect our rights; or
• to protect the rights, property, or safety of our personnel or customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

DISCLOSURE TO OVERSEAS RECIPIENTS

Your personal information may be used, stored and/or accessed by other members of the Payapps group or service providers. Depending on your location, your personal information may be disclosed to the following countries in which members of the Payapps group and/or their service providers and other users of our software currently operate:

• Australia
• New Zealand
• USA
• Canada
• United Kingdom
• Ireland

SECURITY OF PERSONAL INFORMATION

We take all reasonable steps to protect personal information including external and internal security, restricting access to personal information, maintaining technology products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.